Welcome to Always Booked (“Company,” “we,” “our,” “us”). These Terms of Service (“Terms”) govern your access to and use of our website, software platform, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.
2. About Always Booked
Always Booked provides software and marketing automation services designed to help restaurants and local businesses improve their customer communication, reputation management, and marketing results through automated systems.
Our platform may include:
Review and reputation management tools
Customer retention and reactivation automations
Marketing and messaging automations via SMS, email, or WhatsApp
CRM and analytics dashboards
3. Eligibility
To use our Services, you must:
Be at least 18 years old
Have the authority to enter into a binding agreement
Use the Services only for lawful, business-related purposes
We reserve the right to refuse access to anyone for violations of these Terms or applicable laws.
4. Account Registration
When you create an account, you agree to:
Provide accurate and complete information
Keep your credentials secure
Be responsible for all activity under your account
You must notify us immediately at [email protected] if you suspect unauthorized access or account misuse.
5. Acceptable Use Policy
You agree not to use our Services to:
Violate any law or regulation
Send spam, misleading messages, or unauthorized marketing
Collect or process data without user consent
Upload viruses, malware, or harmful code
Infringe on intellectual property or privacy rights of others
We may suspend or terminate accounts that violate these rules.
6. Payments & Subscriptions
Some parts of our Services are billed on a subscription basis. By purchasing a subscription, you agree to:
Provide valid payment information
Authorize recurring charges as per your chosen plan
Understand that fees are non-refundable once services are delivered
You can manage or cancel your subscription anytime by contacting us at [email protected] or through your account dashboard.
7. Third-Party Integrations
Our Services may integrate with third-party platforms such as:
Meta (Facebook, Instagram, WhatsApp)
Google (My Business, Maps, Gmail)
Email and SMS providers
By using these integrations, you agree to their respective terms and policies. We are not responsible for third-party platform performance, changes, or outages.
8. Data & Privacy
We process data according to our Privacy Policy. As a business user, you are the data controller, and Always Booked acts as a data processor for your client data.
You are responsible for ensuring that your use of our Services complies with applicable privacy and communication laws, including GDPR and anti-spam regulations.
9. Intellectual Property
All content, code, graphics, branding, and materials provided by Always Booked are protected by copyright, trademark, and intellectual property laws.
You may not copy, modify, distribute, or create derivative works of our materials without written permission.
10. Disclaimers
Our Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding:
Accuracy, reliability, or completeness of results
Compatibility with specific devices or platforms
Continuous, uninterrupted operation
We are not responsible for any business losses or damages arising from delays, errors, or third-party integrations.
11. Limitation of Liability
To the fullest extent permitted by law, Always Booked and its affiliates shall not be liable for:
Any indirect, incidental, special, or consequential damages
Loss of profits, data, or goodwill
Service interruptions or delays beyond our control
Our total liability under these Terms will not exceed the amount paid by you in the 3 months prior to the claim.
12. Termination
You may cancel your account at any time by contacting [email protected]. We may suspend or terminate your account if:
You violate these Terms
You misuse our Services
We are required to do so by law or a regulatory authority
Upon termination, your access will cease immediately, but data retention will follow our Privacy Policy.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the European Union and the country where Always Booked operates (Greece). Any disputes shall be handled in the competent courts of Athens, Greece.
14. Changes to the Terms
We may update these Terms periodically. The latest version will always be available at https://alwaysbooked.io/terms-of-service with the “Last updated” date shown at the top.
15. Contact Information
If you have questions or concerns about these Terms, please contact us:
