Welcome to Always Booked (“we,” “our,” “us”). We operate a software and automation service that helps restaurants and local businesses manage customer communication, collect reviews, and automate marketing campaigns.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://get.alwaysbooked.io/or use any of our related products, services, or integrations (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
When you interact with us, you may provide:
Name, business name, and contact details (email, phone number)
Billing and payment information
Account login credentials (if you create an account)
b. Automatically Collected Information
When you visit our website or platform, we automatically collect:
IP address and browser information
Device data and operating system
Usage information, such as pages visited, forms submitted, and interactions
Cookies and similar tracking technologies
c. Business Customer Data
If you are a business client using our platform, you may upload or integrate customer data (e.g., names, emails, phone numbers, or review information). We act as a data processor for this information and handle it according to your instructions.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve our Services
Personalize user experience and communication
Respond to inquiries, support requests, or feedback
Send service updates, invoices, and important notifications
Process payments and manage billing
Ensure compliance with laws and platform policies (e.g., Facebook, WhatsApp Business, Google)
4. Facebook, WhatsApp & Google Integrations
We comply with the policies of Meta Platforms, Inc. and Google LLC.
When you connect your Facebook Page, Instagram, or WhatsApp Business Account, we may process limited account data (e.g., page ID, name, messages) through Meta’s API to deliver features like automated messages or reputation management.
We do not sell, share, or use this data for any other purpose. You may revoke access at any time from your Meta Business Suite or Google account settings.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for:
Analytics (Google Analytics or GoHighLevel analytics)
Advertising and retargeting (e.g., Facebook Pixel, Meta Ads)
Authentication and session management
You can control or delete cookies through your browser settings.
6. Data Storage and Security
We use industry-standard security measures to protect your information, including:
Encryption (HTTPS and SSL)
Secure data hosting and restricted access
Regular software and system updates
Your information is stored on secure servers located in the European Union and the United States, depending on our service providers.
7. Sharing of Information
We do not sell or rent personal information. We may share information only with:
We retain information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.
When no longer needed, data is securely deleted or anonymized.
10. Children’s Privacy
Our services are intended for business owners and adults over 18. We do not knowingly collect data from children.
11. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be available at https://alwaysbooked.io/privacy-policy with the “Last updated” date shown at the top.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
